bjie's Privacy Policy
Your personal information is completely safe at bjie. Learn the detailed guidelines on how we collect, use, and protect your data.
bjie ("we", "our") takes the privacy of players in Bangladesh very seriously. This privacy policy describes what personal information we collect when you use the bjie platform, how that information is used, who it may be shared with, and what steps we take to protect your data. By continuing to use our services, you agree to the terms of this policy.
This policy applies together with our Terms and Conditions and Responsible Gaming policy. You must be at least 21 years old to use bjie's services.
What Information We Collect
bjie only collects information that is necessary to provide our services, protect accounts, and meet legal obligations.
Identity and Account Information
At the time of registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- National ID / passport number (for KYC verification)
Financial Transaction Information
Information collected during deposit and withdrawal processes:
- bKash / Nagad / Rocket / Upay account number (partially masked)
- Bank account details
- Transaction amount and date
- Transaction reference number
We never store your full payment PIN or one-time password.
Gaming Activity Information
To improve your gaming experience, we collect:
- Play history and results
- Bonus usage information
- VIP level points and achievements
- Login times and session duration
- Preferred game categories
Technical Information
Technical information collected automatically:
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session data
- Site browsing patterns
- Referral source (where you came from before visiting the site)
How Your Information Is Used
bjie uses collected information only for specific and legitimate purposes. We never use your information for unnecessary purposes.
Service Delivery and Operations
Your information is used to create accounts, manage games, process deposits and withdrawals, and distribute bonuses.
Identity and Age Verification
As part of the KYC (Know Your Customer) process, your information is verified to confirm your identity and that you are at least 21 years old.
Security and Fraud Prevention
Information is analysed to detect suspicious activity, prevent account hacking, and stop financial fraud.
Customer Support
Your information is used to resolve account-related issues and provide effective support via live chat and email.
Responsible Gaming
Gaming data is analysed to identify the risk of gaming addiction and, where necessary, to automatically apply limits or provide assistance.
Promotional Communications
Subject to your consent, bonus offers, new game updates, and VIP benefit information are sent by email. You can opt out of this service at any time.
Sharing Information with Third Parties
bjie never sells your personal information. However, in certain circumstances, limited information may be shared with trusted parties.
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These organisations follow their own privacy policies.
Game Software Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may access the minimum information required to run games fairly. They cannot use your information independently.
Legal Authorities
We may be required to provide relevant information to authorities to meet legal obligations, comply with court orders, or assist in anti-money laundering investigations.
Important: bjie never sells or rents your information to marketing agencies, third-party advertisers, or any other commercial entity.
Cookies and Tracking Technologies
bjie uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies: These are necessary to maintain login sessions and ensure the site's core functionality. They cannot be disabled.
- Functionality cookies: Used to remember your preferences (such as language and theme).
- Analytics cookies: Collect statistics to understand which parts of the site are used most.
- Security cookies: Help detect fraud and bot activity.
You can control cookies by changing your browser settings. However, disabling essential cookies may prevent bjie from working correctly.
How to Disable Cookies
How to manage cookies in popular browsers:
- Chrome: Settings → Privacy → Cookies
- Firefox: Settings → Privacy and Security
- Safari: Preferences → Privacy
- Edge: Settings → Cookies and Site Permissions
How We Keep Your Information Secure
bjie uses modern technology to provide the highest level of protection for your personal and financial information.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewall and DDoS protection systems block unauthorised access.
Encrypted Storage
Passwords and sensitive information are stored in hashed form.
Continuous Monitoring
Automated systems monitor for suspicious activity around the clock.
Your Rights and Controls
bjie believes you should have full control over your information. We provide you with the following rights.
Right to Access
You can request a copy of the information we hold about you. Email us at [email protected].
Right to Rectification
If any information in your profile is incorrect, contact us to have it corrected.
Right to Erasure
After your account is closed, your personal information will be deleted after a specified period in accordance with legal obligations.
Right to Opt Out of Promotional Communications
You can stop promotional emails at any time. Each email will include an unsubscribe link.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily restricted.
Right to Data Portability
You may request to receive your personal information in a structured format.
Data Retention Period
bjie does not retain your information beyond what is necessary to provide services. Retention periods for different types of information are as follows:
| Type of Information | Retention Period |
|---|---|
| Account and Identity Information | Duration of active account + 5 years |
| Financial Transaction Records | Minimum 5 years (legal obligation) |
| Gaming History | 3 years after account closure |
| KYC Verification Documents | 5 years after account closure |
| Support Communication Records | 3 years |
| Technical Logs and Cookie Data | 6 months to 1 year |
After the specified period, information is securely deleted or anonymised. However, the period may be extended in the case of ongoing legal disputes or investigations.
Protection of Minors' Information
bjie's services are intended only for individuals aged 21 or older. We do not knowingly collect or process personal information from anyone under the age of 21.
Age verification at the time of registration is a mandatory part of our process. If any minor registers and this comes to our attention, that account will be immediately closed and all related information will be deleted.
If you believe someone you know who is a minor is using bjie, please let us know at [email protected].
Changes to the Privacy Policy
bjie may update this privacy policy from time to time. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- A notification will be sent to the registered email address for important changes.
- A notification may be displayed when logging into the platform.
- Re-consent may be required for fundamental changes.
Continued use of bjie after any changes will be taken to mean that you have agreed to the new policy. Therefore, it is recommended that you read this page regularly.
Have a question about
privacy?
Contact us for any questions about our privacy policy or to submit a request regarding your information. Our team is always ready.